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With sports beginning to return, we understand now more than ever how important it is to catch your favorite teams in action. If you're receiving a blackout message while trying to watch a game, learn more about blackout rules here >

General Troubleshooting
Known Issues
Resolving A Buffering Issue
Resolving An Issue With Freezing Or Skipping
Error Code 2-XXX
Error Code 4-100
Resolving An Incorrect Guide
Is the watch button still showing after deleting a DVR recording?
Resolving A Missing Audio Issue
Are your Cloud DVR recordings not appearing?
Seeing a message that video is still recording on DVR after the show is over?
Resolving A Small Picture On The Screen
Error Code 7-100
Fixing A "Not Subscribed To Any Channels" Error
Are series recordings showing as individual recordings on your DVR?
Error Code 8-393246
Fixing A Video/Audio Sync Issue
Error Code 9-XXX
Error Code 8-101
Error Code 8-XXX
Error Code 9-301 Or 9-302
Error Code 7-XXX
Fixing An Issue With Missing Channels
Error Code 8-270
Error Code 4-XXX
Error Code 7-600
Error Code 4-402
Error Code 5-100
Error Code 4-416
Error Code 6-XXX
Error Code 5-XXX
Error Code 5-418 or 5-419
Error Code 5-103 Or 10-103
Error Code 3-18 Or 3-19
Error Code 17-704
Error Code 3-XXX
Receiving error 2-2, what can I do?
Error Code 17-XXX
Receiving error 2-16765416, what can I do?
Receiving error 2-204 or 3-1, what can I do?
Receiving error 1-XXX, what can I do?
Receiving error 11-601, what can I do?
Receiving error 10-407, what can I do?
Receiving error 14-XXX, what can I do?
Receiving error message 10-XXX, what can I do?
Receiving error 10-4XX, what can I do?
Receiving error 12-17, what can I do?
Receiving error 12-12, what can I do?
Receiving error 1-2, what can I do?
Receiving error message 1-100, what can I do?
Receiving error 11-XXX, what can I do?
Have an incorrect progress bar on your DVR?
Having trouble cancelling a current DVR recording?
Receiving error 10-220, what can I do?
Having trouble deleting your DVR recordings?
My closed captions are broken or incorrect, what do I do?
Seeing a black screen after a delayed live show?
My app crashed or closed unexpectedly, what do I do?
Receiving error 10-1, what can I do?
Having trouble recording a show?
I'm having issues restarting my Sling TV account on my Amazon device, what do I do?
I'm missing a local or regional channel, what do I do?
Why is my game or event blacked out?
Receving error 8-1541 on my mobile device, what can I do?
Receiving a message that your content is being viewed on another device?
Are you having trouble installing Sling TV from the Windows Store?
Receiving Error 2-1 on my Samsung Galaxy S8, what can I do?
Why am I experiencing a spinning wheel on ESPN3?
I am having trouble signing up for Sling TV on my Samsung Galaxy S9, what can I do?
Seeing pixelated video with an intermittent orange spinning wheel?
Seeing a completely black screen?
I am receiving every channel except for one/a few on my OTA antenna
I am receiving a poor signal while watching content through my OTA antenna, what can I do?
I am seeing pixelated or grainy video while watching content through my OTA antenna, or my video/audio comes in and out. What can I do?
Why doesn’t Sling TV work on my Mac or PC?
Receiving an HDCP Unauthorized Content Disabled error?
Receiving error 15-2, what can I do?
Receiving error 6-402, what can I do?
How do I report a video on-demand issue?
Receiving error 17-707, what can I do?
Receiving error 2-5 or 2-6, what can I do?
Receiving error 4-310, what can I do?
Receiving error 8-638994, what can I do?
Receiving error 5-423, what can I do?
Trouble Logging In
Error Message 8-12 on SLING
Error Code 8-701