When you use an app, launch a browser or visit a website, temporary files are often stored on your device so the app, browser or site won’t need to download these files each time. 


Over time, these cached files can become corrupted. Additionally, a large amount of cached data can use up available memory. In either case, your ability to stream content can be impacted. 


On select devices, you can clear cached files and data to improve streaming performance. Find your device below for instructions.


Note: If your device is not listed below, individual steps to clear cached files and data are not available. On some devices, taking these steps will require you to sign in again.



Streaming Players


AirTV Player/AirTV Mini


  • From the device home screen, locate the Settings

  • Select Apps See All Apps

  • Scroll down and select SLING TV

  • Select Clear Cache OK



Amazon Fire TV/Fire TV Stick 


  • From the Fire TV menu, select Settings

  • Go to Applications

  • In Manage Installed Applications, select SLING TV

  • Select Clear Cache then Clear Data



Android TV 


Note: The provided steps may vary depending on your specific Android TV device. If you’re unable to locate the options described below, check with your device manufacturer.


  • From the Android TV Home screen, go to Settings

  • Depending on what you see on your TV, choose the following:

    • Select Apps See All Apps Show System Apps

    • Apps

  • Under System Apps, select SLING TV

  • Select Clear Cache OK

  • If the issue persists, select Clear Data OK

    • Or if shown on your TV, Clear All Data OK



Apple TV


Apple recommends uninstalling and reinstalling apps to remove cached files and data. 


Uninstall App >



Chromecast


For Chromecast, follow the steps for the device you’re casting from - either Android or iOS.



Roku 


Cache on Roku devices is automatically cleared whenever your device is restarted. To perform a system restart:

  • From the Roku Home screen, select Settings

  • Select System Power System Restart

  • Confirm your selection, and the Roku will automatically restart


To try and clear the cache manually:


  • Select Home from the Roku home screen

  • Press the following remote buttons consecutively:

    • Press Home 5x

    • Press Up

    • Press Rewind 2x

    • Press Fast Forward 2x

  • Wait for approximately 15-30 seconds; the Roku device will clear cached files and data then automatically restart



XBOX One 


  • From the XBOX home menu, select My Games and Apps

  • Select Apps

  • Highlight the app you want to clear data from

  • Press the Menu button on the XBOX controller (three parallel lines) to bring up More Options

  • Select Manage App, then clear the Saved data






Mobile Devices & Tablets



Android 


Note: Android recommends contacting support for your individual device manufacturer, as steps may vary. However, the steps below may work on select devices:


  • Open the Settings

  • Tap the Storage heading to open its settings page

  • Tap the Phone option

    • Tap cached data

    • Tap Clear cache

  • Tap the Other Apps heading to see a list of your installed apps

  • Find the application you want to clear the cache on and tap its listing

  • Tap the Clear Cache button



iPhone, iPad, iPod Touch


Apple recommends uninstalling and reinstalling apps to remove cached files and data. 


Uninstall App >



Smart TVs



LG TV


LG recommends uninstalling and reinstalling apps to remove cached files and data. 


Uninstall App >



Samsung 


Note: The provided steps may vary depending on your Samsung TV model. If you’re unable to locate the options described below, check with Samsung support.


  • Press the Home button on the remote

  • Open Settings

  • Select Apps

  • Select SLING TV

  • Select Clear cache

  • Confirm by pressing OK



Web Browsers



Chrome 


  • At the top right of your browser window, select More (three vertical dots)

  • Highlight More Tools, then select Clear browsing data

  • Choose a time range. To delete everything, select All time

  • Check the boxes next to Cookies and other site data and Cached images and files

  • Select Clear data



Edge 


  • At the top right of the browser window, select Settings and more (three horizontal dots)

  • Choose Settings, then Privacy and services

  • Under Clear browsing data, select Choose what to clear

  • Choose a time range from the Time range drop-down

  • Select what types of data you want to clear

  • Select Clear now



Safari (macOS) 


  • In the menu bar (top left) of your Safari browser window, click History

  • Choose Clear History

  • Choose a time frame from the drop down

  • Select Clear History