If you’re having trouble logging in to your Sling account, choose the option below that best describes what you’re experiencing:


I forgot my password


Hit the button below to request a password reset:


Reset Password


You’ll receive an email with instructions to reset your password. Please note that this email can take up to 15 minutes to arrive.


Additional notes:


  • If you don’t receive the password reset email, double-check that your email was entered correctly and request the reset again

  • Still not receiving the email? Check your junk mail folder and any spam filters to make sure the email isn’t being sent elsewhere. Additionally, try adding noreply@sling.com to your email contacts

  • If you received the password reset email, and the link is taking you to your My Account page and asking for your current password before setting up new login details, select Sign Out, then request the password reset again


I need to change my password


If you know your password and just need to update it, log in to your account using the button below, then select Change Password under the Personal Information tab. 


My Account


To keep your account safe, we recommend updating your password frequently.


I’m locked out of my account


For security reasons, after five unsuccessful attempts are made to sign in to your account, it will be locked for three hours. Resetting your password will allow you to unlock your account. Hit the button below to reset your password. 


Reset Password


Make sure you’re signed out of your account on sling.com before resetting your password.


I need to update my email address


It doesn’t happen that often any more, but if you got a new email address and need to update the address on your Sling account, use the button below to reach out to us.


Note: To avoid any miscommunication, we recommend using live chat when contacting us to update personal information such as your name, email address, physical address or phone number.


Contact Us


Our agents are available to assist you from 8:00 AM - 1:00 AM Eastern Time, seven days a week. 


Ayuda en Español también está disponible aquí


I forgot my email address


If you’re signed in to the Sling app on a device, you can find the email address for your account by selecting Settings then Account in the Sling app. 


Can’t find it this way? Use the button below to reach out to us.


Note: To avoid any miscommunication, we recommend using live chat when contacting us to update personal information such as your name, email address, physical address or phone number.


Contact Us


Our agents are available to assist you from 8:00 AM - 1:00 AM Eastern Time, seven days a week. 


Ayuda en Español también está disponible aquí


I’m getting an error when logging in


Most error codes received at sign in are related to either your email address or password being entered incorrectly. Double-check that the information you entered is correct, and try again. If you continue seeing the error, use the search bar at the top of this page to search for the error.


Someone else has access to my account


If you have previously shared your login details with anyone, or believe that someone may have gained unauthorized access to your account, please log in to your Sling account and change your password immediately.


Change Password


Additionally, please contact us as soon as possible. Our agents have additional measures that can be taken to prevent unauthorized users from accessing your account.


Note: To avoid any miscommunication, we recommend using live chat when contacting us to update personal information such as your name, email address, physical address or phone number.


Contact Us


Our agents are available to assist you from 8:00 AM - 1:00 AM Eastern Time, seven days a week. 


Ayuda en Español también está disponible aquí


I’m being asked to sign up again


If you have an active Sling subscription, have downloaded the app on a new device, and are being prompted to sign up for service at launch, make sure you’ve selected the correct option when going to sign in. Devices that feature the ability to sign up for service in the app will often have two options: Sign Up/Watch Now, and Sign In. If you already have an active Sling subscription, make sure you select Sign In