Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:


Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


App and Device Issues 

Click an issue below to see more


Error 4-402 


Issue Description
Workaround (if available)
Users receive error 4-402 when trying to watch a program recorded on Cloud DVRTry to watch the show again; it should play on the second attempt.

A permanent fix will be available in a coming release.


Report This Issue


Error 8-12 


Issue Description
Workaround (if available)


Users receive error code 8-12 on Amazon/Android TV



This issue should be resolved in a coming release. In the meantime, please try restarting the app.


Report This Issue


Black Screen on Amazon Devices


Issue Description
Workaround (if available)

Customers may experience a black screen while watching or attempting to watch programming on their Amazon devices

This issue should be resolved in a coming release. In the meantime, changing the channel can resolve the issue. If not, try using a different device (if available).


Report This Issue


ESPN3 "Choppiness"


Issue Description
Workaround (if available)

Customers may experience "choppiness" when viewing content on ESPN3.

This should be resolved with the next release. In the meantime, change your connection settings to Medium. To do this, open Settings, navigate to Connection, then select Medium. 

Once this issue is moved to Resolved, you'll be able to reset your connection settings.


Report This Issue




Account and Website Issues 

Click an issue below to see more


No known issues reported at this time!



Resolved Issues

Click an issue below to see more.


LG TV Black Screen on Disney Channels


Issue Description
Workaround (if available)
Resolve Date
Customers using an LG TV may see error code 7-403 followed by excessive buffering and/or a black screen on Disney Channel, Disney XD, Disney Jr., and Freeform.


This issue should be resolved in a coming release. In the meantime, try using a different device to view live content on these channels. On Demand content can be viewed, however, customers may experience intermittent 7-403 errors. Selecting the program again should resolve the issue.

[04/09/2019]


International Lookback


Issue Description
Workaround (if available)
Resolve Date

Sling International customers using Roku devices are not receiving the full 8 days of Lookback on select channels that offer the feature

This issue should be resolved in a coming release. In the meantime, try using a different device to view Lookback content.

[05/03/2019]



Additional Questions


How can I report a Known Issue?


To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settingsthen Supportand select the option to Enable Debug Logging to send a report to us.


Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


How long do Known Issues take to fix?


The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue. 


How will I know when Known Issues are fixed?


When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.


Are all Known Issues published?


Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.