Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:


Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


App and Device Issues 

Click an issue below to see more


Error 8-12 


Issue Description
Workaround (if available)


Users receive error code 8-12 on Amazon and Android TV devices, as well as Google Chrome browsers.



For Amazon Fire users experiencing this issue, please update your Sling app. If this does not resolve the issue, try signing out of - and back in to - the Sling app. If you're still receiving the error, please restart your device.

This issue should be resolved in a coming release. In the meantime, please try restarting the app.

If you're experiencing this error while viewing in a browser, please update your browser.

If you're experiencing this error on MacOS, ensure your device is updated to at least MacOS version 10.10.X, and that your Google Chrome Browser is at least version 69.

This error should resolve itself after 24 hours. If you're unable to alleviate the error using the steps above, try watching on a different device until then.


Report This Issue >


Shows being cut off



Issue Description
Workaround (if available)
Commercials may cut a show off a few seconds early, or another commercial may start before the previous commercial ends.

Additionally, a few seconds may be cut off from the beginning or end of a show.
This issue should be fixed in a coming release.

In the meantime, if you notice this issue happening repeatedly, please enable debug logging on your device using the steps listed under How can I report a Known Issue? below.


Report This Issue >



Account and Website Issues 

Click an issue below to see more


Account Login Page


Issue Description
Workaround (if available)
Customers may experience an issue when logging in to their account on the web where after selecting Sign In, they will be looped back to the sign-in screen and asked for their email and password again. This issue should be fixed in a coming release.

Instead of sling.com/signin, please visit sling.com/account or watch.sling.com to sign in.

If you're using an ad blocker or VPN, please try disabling these services before signing in.

Otherwise, you may need to enter your login credentials multiple times before you'll be logged in to your account.


Report This Issue >


AirTV Coupons


Issue Description
Workaround (if available)
Coupons for $25 of Sling credit that came with AirTV products not ordered through sling.com show an expiration date of 12/31/2019. Sling will continue to honor these coupons.To redeem, visit sling.com/airtvpromo and follow the instructions on your screen.


Report This Issue >



Resolved Issues

Click an issue below to see more.


Google Nest Hub



Issue Description
Workaround (if available)
Customers using Google Nest Hub or Nest Hub Mini may be getting locked out of Sling on their devices.Try resetting your password, then attempt logging in again.

You can reset your password here.


Browser Full Screen


Issue Description
Workaround (if available)


Users watching in full-screen mode on Safari or Chrome browsers may see the browser revert to an in-window view, showing player controls. 



This issue should be resolved in a coming release.

In the meantime, users can view Sling in their browser with player controls, or watch on a different device.


Error 4-311



Issue Description
Workaround (if available)
Viewing commercials on truTV on a Roku Smart TV can cause a fully black screen and a 4-311 error.
This issue should be fixed in a coming release.

In the meantime, please watch on a different device.




Additional Questions


How can I report a Known Issue?


To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settingsthen Supportand select the option to Enable Debug Logging to send a report to us.


Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


How long do Known Issues take to fix?


The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue. 


How will I know when Known Issues are fixed?


When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.


Are all Known Issues published?


Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.