Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:


Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


App and Device Issues 

Click an issue below to see more


Error 1-777


Issue Description
Workaround (if available)


Users wanting to manage their subscription from a mobile app (iOS, Android) may see a 1-777 error when attempting to sign in to their accounts.


This issue should be resolved in a coming release.

In the meantime, please visit sling.com/account and sign in to make changes to your subscription.


Report This Issue


Browser Full Screen


Issue Description
Workaround (if available)


Users watching in full-screen mode on Safari or Chrome browsers may see the browser revert to an in-window view, showing player controls. 



This issue should be resolved in a coming release.

In the meantime, users can view Sling in their browser with player controls, or watch on a different device.


Report This Issue


Small screen on Roku Express+


Issue Description
Workaround (if available)


Users are reporting seeing the guide and programming on Roku Express+ devices condensed in to one corner of the screen.



This issue should be resolved in a coming release.

In the meantime, please use an HDMI cable (if available) in place of RCA cables (red, yellow, white).


Report This Issue


Error 8-12 


Issue Description
Workaround (if available)


Users receive error code 8-12 on Amazon and Android TV devices, as well as Google Chrome browsers.



This issue should be resolved in a coming release. In the meantime, please try restarting the app.

If you're experiencing this error while viewing in a browser, please update your browser.

If you're experiencing this error on MacOS, ensure your device is updated to at least MacOS version 10.10.X, and that your Google Chrome Browser is at least version 69.

For Amazon Fire users experiencing this issue, please restart your device.


Report This Issue


Shows being cut off



Issue Description
Workaround (if available)
Commercials may cut a show off a few seconds early, or another commercial may start before the previous commercial ends.

Additionally, a few seconds may be cut off from the beginning or end of a show.
This issue should be fixed in a coming release.

In the meantime, if you notice this issue happening repeatedly, please enable debug logging on your device using the steps listed under How can I report a Known Issue? below.


Report This Issue


Google Nest Hub



Issue Description
Workaround (if available)
When giving a command to the Google Nest Hub to watch a certain channel on Sling, Google Assistant will state "Sorry, something went wrong. When you're ready, give it another try."This issue should be fixed in a coming release.

In the meantime, un-link and re-link your Sling account to the Google Nest Hub device. If this doesn't resolve the issue, try restarting your Google Nest Hub.


Report This Issue



Account and Website Issues 

Click an issue below to see more


Account Login Page


Issue Description
Workaround (if available)
Customers may experience an issue when logging in to their account on the web where after selecting Sign In, they will be looped back to the sign-in screen and asked for their email and password again. This issue should be fixed in a coming release.

In the meantime, you may need to enter your login credentials multiple times before you'll be logged in to your account.


Report This Issue


AirTV Coupons


Issue Description
Workaround (if available)
Coupons for $25 of Sling credit that came with AirTV products not ordered through sling.com show an expiration date of 12/31/2019. Sling will continue to honor these coupons.To redeem, visit sling.com/airtvpromo and follow the instructions on your screen.


Report This Issue



Resolved Issues

Click an issue below to see more.


MSNBC on Apple TV


Issue Description
Workaround (if available)


Users may experience excessive buffering and/or crashing when attempting to watch MSNBC on their Apple TV device.



Users should update their Apple TV to the latest software, which can improve viewing on MSNBC.

Learn more here.




Additional Questions


How can I report a Known Issue?


To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settingsthen Supportand select the option to Enable Debug Logging to send a report to us.


Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


How long do Known Issues take to fix?


The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue. 


How will I know when Known Issues are fixed?


When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.


Are all Known Issues published?


Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.