Receiving error 6-402, what can I do?

6-402 errors can appear for a number of reasons, but are most often received when you're trying to view content that has been blacked out, is expired, or is no longer available.

Choose an option that best fits what you're watching to troubleshoot or let us know about the issue:

If you're seeing error 6-402 while viewing on an Android phone or tablet, iPhone, iPad, or iPod, first make sure that location services are enabled:

If you still receive this error after enabling location services, your program may be blacked out specifically on mobile devices such as smartphones or tablets. Try viewing on your TV, or with your Google Chrome browser on PC or MAC by visiting watch.sling.com. 

If you're receiving a blackout message when trying to view an NFL, NBA, NHL, or MLB game, double-check to make sure you game isn't on another channel. Sometimes games are blacked out on a local channel or regional sports network, but not the national broadcast. Be sure to check all available channels for your game. National broadcasts for each league are typically available on the following channels:

For more information on sports blackouts, please click here.

If you receive error 6-402 when viewing a Video-On-Demand program, it may mean the program is expired, or no longer available. 

To let us know about this issue, click here. 

If you're receiving error 6-402 when watching a program you've recorded with Cloud DVR, please click here to report the issue.

Also, check to see if your program is available On-Demand. Click here for details on locating Video On-Demand programming.