If you're seeing an issue such as a black screen, a blue screen, no picture, or "snow" while attempting to view OTA channels, there are a number of factors that could cause these errors. Try the steps below to resolve your issue:
Make sure your antenna is installed properly
Refer to your OTA antenna manual for setup instructions. If you're using a digital converter box or other receiver, ensure that the device is receiving power, and any cables are properly connected.
Make sure that your TV is tuned to the correct input
- The input your TV should be tuned to may vary depending on if you are using a cable directly to your TV, or running through an additional device such as a digital converter
- Check your TV's instruction manual for additional details
If you're using a device such as an AirTV or AirTV Player, please disregard this step.
Run a channel scan
- If you're using an OTA antenna connected to your AirTV Player, click here for details on how to scan for channels
- If your antenna has recently been moved, connected to a different TV, or had a channel scan run during bad weather, it could cause you to be missing some content