Having trouble? Don’t worry, we’re here to help.


Since troubleshooting can vary depending on the issue, check below for what best describes the issue you’re experiencing.



Video Playback Issues




Audio and Caption Issues




Account or Subscription Issues




Error Codes


Error codes can occur for a number of reasons. Most will resolve themselves after a short time, however if the code you’re seeing persists, enter it in the search box at the top of this page for steps tailored to the issue.



Troubleshooting Steps


The steps listed below can resolve most streaming issues. Try these if you can’t find what you’re experiencing listed, or are unable to find information on a specific error code.


Check Your Connection


Make sure your internet speed is strong enough for streaming SLING on your device.


Get details >


Change Channels


For issues with programming on a specific channel, try changing channels, then change back to the original channel. Alternatively, you can open your guide and re-select the channel you’re currently viewing to relaunch the stream.


Sign Out


Sign out of the SLING app by selecting Settings Account Sign Out. Once you’ve returned to the login screen, re-enter your email and password to sign back in.


Relaunch The App


Fully close - or force close - and relaunch the SLING app on your device.


Update The App


Make sure you’re running the most recent version of the SLING app on your device. Check your device instructions for details on how to update apps.


Get additional help >


Reinstall The App


Uninstall and then reinstall the SLING app on your device. Follow device instructions for details on how to safely remove and add applications.


Restart Your Device


Follow device instructions for how to reboot your device. You can also perform a hard reset on most devices by unplugging it from its power source for ten seconds, then plugging it back in.




Website Issues


If you’re seeing errors on a SLING web page such as long load times, frequent time-outs or buttons not being clickable, try switching to private browsing or incognito mode, or clear your browser cache:


Chrome


    • Click More (3 vertical dots) in the top right of the browser window

    • Click More tools Clear browsing data

    • Choose a time range, or select All time to delete everything

    • Next to Cookies and other site data and Cached images and files, check the boxes

    • Click Clear data


Edge


    • Select Settings and more Settings Privacy and services

    • Under Clear browsing data, select Choose what to clear

    • Choose a time range from the drop-down menu

    • Choose what types of data to clear

    • Select Clear Now


Safari


    • For Mac, in the Safari app, choose History Clear History, then click the pop-up

    • Choose how far back you want your browsing history cleared

    • For iOS, open the Settings app, then scroll down and select Safari

    • Scroll down and tap Clear History and Website Data

    • Tap again to confirm


Firefox:


    • Click the menu button and select Options

    • Select the Privacy & Security panel

    • In the Cookies and Site Data section, click Clear Data

    • Choose what to clear, then click the Clear button



Additionally, if you’re using ad-blocker software or a VPN, try disabling it to make your changes.



Still Can’t Watch?


Be sure to check our Status Page to make sure we’re not experiencing an interruption in our service.


Status Page >


Additionally, check our Known Issues, as we may have a workaround for what you’re seeing.


Known Issues >