Errors 2-204 or 3-1 are specific to XBOX consoles, and are typically caused by the creation of a partial account. Unfortunately, we cannot use the email address you provided to create your account. Please use the link at the bottom of this page to contact us by phone during our normal business hours (8:00am - 1:00am ET, 7 days a week), and we will be happy to assist in creating your account.