Channels may not be showing in your guide for a number of reasons. Let's see if we can figure out what is preventing them from showing up. 


Before troubleshooting, try the following steps:


  • If you're using cellular data (3G, 4G LTE etc.), try enabling airplane mode on your device, then turning it off to reset your location
  • Try connecting to a local WiFi network (if available)
  • Lastly, if channels are missing from your subscription when watching from home, double-check your IP address:

            

IP Lookup


 Note: If the tool shows you outside the metro area where you're currently streaming (for example, you're in Denver and the tool shows you in Seattle), please contact your Internet provider for assistance


If the tips above did not help, try the following steps to resolve the issue: