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Why is my game or event blacked out?

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FAQ

 
Last Published Date6/7/2018 4:05 PM
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Answer
Select channels may occasionally black out certain games, events, TV shows, and movies. Blackout rules are determined by the leagues, sports associations, content owners, and networks that purchase the rights to these broadcasts. Our agreements sometimes require us to blackout content for various reasons. These reasons include sports blackouts based on eligible viewing areas, content blackouts based on streaming rights, and device specific blackouts, such as content on mobile phones.

Additionally, sometimes you can't stream an event because someone else has exclusive rights to it. In these instances, you'll see alternative content and/or on-screen messaging.

If you believe you're receiving a blackout message in error, try the following steps:

 

Double check to make sure your game isn't on another channel

Sometimes games are blacked out on a local channel or regional sports network, but not the national broadcast. If you see a blackout message when trying to view an NBA, NHL, or MLB game, be sure to check all available channels for your game. National broadcasts for each league are typically available on the following channels:

NHL: NBC, NBCSN, USA, CNBC, Golf Channel, NHL Network
MLB: ESPN, FS1/FS2, FOX, TBS
NBA: TNT, ESPN, ABC, NBA TV

Check alternate channels

Most of our available regional sports networks offer alternate channels for times when multiple events in the same region are scheduled at the same time. For example, if you’re in Kansas City and want to watch the Royals on FOX Sports Midwest, and that night a Cardinals game is scheduled on the primary, you would need to tune to an alternate channel to see the Royals game. Click here for more information.
Alternate channels are usually located toward the end (far right or bottom, depending on if you are using channel or grid view) of your guide.​

Check your IP address

Depending on your Internet Service Provider (ISP), your IP address could show you in a different location, which could cause you to receive blackout messages in error.

Click here to look up your current IP location. Make sure you’re using a non-mobile device connected to your home network. If the tool shows you outside of the metro area where you’re currently streaming (for instance, if you’re in Denver and the tool shows you in Seattle), CLICK HERE and fill out the requested information.
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