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I am receiving a low signal or no signal while watching content through my OTA antenna, what can I do?

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Last Published Date3/29/2018 12:04 PM
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If you're seeing an issue such as a black screen, a blue screen, no picture, or "snow" while attempting to view OTA channels, there are a number of factors that could cause these errors. Try the steps below to resolve your issue:
  • Make sure that your antenna is properly installed. Refer to your OTA antenna manual for setup instructions. If you're using a digital converter box or other receiver, ensure that the device is receiving power, and any cables are properly connected
  • Make sure that your TV is tuned to the correct input. On most TVs, you can cycle the inputs by selecting the Input button on your remote, or the TV itself
    • The input your TV should be tuned to may vary depending on if you are using a cable directly to your TV, or running through an additional device such as an AirTV Player or a digital converter
    • Check your TV's instruction manual for additional details
  • Run a channel scan on your TV to locate available channels. On most TVs, this option will be in the Settings menu, or somewhere similar. Check your TV's instruction manual for details
    • If you're using an OTA antenna connected to your AirTV Player, click here for details on how to scan for channels
    • If your antenna has recently been moved, connected to a different TV, or had a channel scan run during bad weather, it could cause you to be missing some content
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